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Privacy policy 01323 446600

This Privacy Policy forms part of our Terms & Conditions.

This privacy policy sets out how Smoover Limited uses and protects any information that you give Smoover Limited when you use this website.

Smoover Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Smoover Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The date of the current policy will always appear at the bottom of this document.

What we collect from you and your co-vendor(s) or purchaser(s) as the case maybe

We may collect the following information:

  • Name
  • Contact information including address; telephone numbers and email address
  • Demographic information such as postcode
  • Prospective or actual sale and purchase property details
  • Any further information but only as to allow us to carry out our service to you

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • For internal record keeping.
  • To information to improve our services.
  • To send to one of our approved firms where you ask us to do this by registering on our site and asking one of approved firms to act for you.
  • To send to other property related professional or trade services, where you ask us to.
  • We may periodically send our newsletter or emails about our new products or offers or other information that is property-related using the email address which you have provided and from which you may unsubscribe at anytime.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites either of general interest or the websites of organisations that we have a commercial arrangement with. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will at all times abide by Sections 22 and 23 of the The Privacy and Electronic Communications (EC Directive) Regulations 2003 (“The 2003 Regulations”) and unless you consent we will neither transmit or insitgate the transmission of unsolicited electronic communications for the purposes of direct marketing save that we may send you our own newsletter from time to time, or e-mails about our own site, and from which you may unsubscribe at anytime.

By asking us to put you in contact with one of our approved solicitors or by requesting that one of our affiliate organisations (with whom we have a commercial arrangement) to provide you with a product or service then we will transmit to that organisation your personal information but only to the extent that they need it to provide or to offer to provide their product or service to you.

We will not sell, distribute or lease your personal information to third parties unless we have your consent or we are required by law to do so.

However, you agree that your name and the name of any co-purchaser or vendor, and the address of the property that you are buying or selling, may be displayed in the secure sections of our website including the chain display and you consent to this limited information being available to other solicitors and estate agents that have an interest in the conveyancing chain of which you are a part.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Smoover Limited Cortlandt
George Street
BN27 1AE. We are registered with the Information Commissioner under number Z2929845.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This version of the policy is effective from 16th February 2019.

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